Privacy Policy
Last updated October 16, 2026
Solet ("Solet," "we," "us") is a career coaching platform at withsolet.com. This policy explains what we collect, why, who sees it, and the choices you have. It is written to be read, not skimmed. If anything here is unclear, write to hello@withsolet.com and a person will answer.
Entity placeholder: replace "Solet" with the legal entity name and state once formed. Lawyer review pending.
The short version
- We collect what you give us to use the service: your account details, your answers in the Compass, what you and your coach write in your workspace, your session bookings, and payment records.
- Your coach sees what they need to coach you. Other coaches do not. Solet staff look at your content only to run the service, fix a problem, or when you ask us to, and every such access is logged.
- Sessions are recorded (audio only) only if both you and your coach have agreed, and either of you can turn recording off for any session. Recordings are deleted as soon as a transcript exists.
- We do not sell your data, we do not show ads, and we do not use your content to train AI models.
- You can download your data or delete your account at any time from your settings or by emailing us.
What we collect
Account and profile. Name, email, phone (optional), time zone, photo (optional), LinkedIn URL (optional), age range, industry, location, language, and the preferences you set.
The Compass. Your answers to the Compass questionnaire and what Solet produces from them: your results snapshot, your profile label, and a coaching brief written for your coach.
Your workspace. Assignments and exercises your coach releases and your responses to them; your living profile and the updates your coach publishes to it; your goal and the progress readings you set; messages between you and your coach; your notes.
Sessions. Bookings, reschedules and cancellations; whether a session happened; your and your coach's short post-session reflections; and, when both of you have agreed, the session audio, its transcript, and the summary your coach reviews (see Session recordings).
Payments. Stripe processes every payment. We store what Stripe tells us about the transaction (amount, date, status, the last four digits of the card) and your membership status. We never see or store full card numbers.
Technical. Sign-in codes and sign-in attempts (to keep accounts safe), the device and browser you use, and server logs that are kept briefly for reliability and security. We use strictly necessary cookies only: your sign-in session and your preferences. No advertising or analytics cookies.
Coaches additionally give us their application, credentials, availability, bio and photo, payout details (held by Stripe, not us), and, if they choose to connect a calendar, the busy/free times from the calendars they select (never event titles or details; see Calendar sync).
How we use it
To match you with a coach; to run sessions, bookings, reminders and payments; to let your coach prepare for and follow up on your sessions; to show you your own progress; to keep accounts secure; to answer you when you write to us; and to improve Solet using aggregate numbers that do not identify anyone.
We use AI (currently Anthropic's Claude) to produce the Compass snapshot and brief, to suggest exercises to your coach, and to draft session summaries. These are drafts: a human coach reviews every summary before it becomes part of your profile. Your content is sent to the model provider under terms that prohibit using it to train models, and is not retained by the provider beyond processing.
Who sees what
| You | Your coach | Other coaches | Solet staff | |
|---|---|---|---|---|
| Your Compass results and brief | Snapshot yes; brief on request | Yes | No | Only to run or fix the service, logged |
| Living profile, assignments, goal | Yes | Yes, while matched | No | Same |
| Messages | Yes | Yes, while matched | No | Only through a logged "break-glass" review with a stated reason |
| Session transcript | On request | Yes | No | Same as messages |
| Session summary | Yes, after coach review (or unreviewed after 72 h, labelled) | Yes | No | Same as messages |
| Coach's private notes about you | No | Yes | No | Same as messages |
| Payment records | Yes | No | No | Yes (billing) |
When a match ends, your coach keeps read-only access to their own notes and the thread for 12 months, then it is deleted. A new coach starts from your published profile; they never see a previous coach's private notes or drafts.
Session recordings
A session is recorded only when all of the following are true: recording is turned on for Solet; you have accepted the client agreement that covers recording; your coach has opted in; neither of you has pressed "Don't record this one" for that session; and only the two of you are in the room. Both of you see a notice in the call when it is being recorded.
Recordings are audio only. The audio is deleted as soon as the transcript exists, and in any case within 7 days. The transcript is kept for 12 months so your coach can prepare, then deleted. The summary your coach reviews and publishes becomes part of your living profile and follows your profile's rules.
Calendar sync (coaches)
If a coach connects Google Calendar, Solet reads only whether times are busy or free, from the calendars the coach selects, to avoid double-booking. Solet never reads event titles, descriptions, attendees or locations, never writes to the calendar, and does not store busy times beyond a few minutes of caching. The connection token is stored encrypted. A coach can disconnect at any time, which revokes Solet's access at Google and deletes the token.
Who we share it with
Service providers that run parts of Solet, each bound by contract to use the data only for us: Supabase (database and sign-in), Vercel (hosting), Stripe (payments and coach payouts), Resend (email), Daily (video calls, recording and transcription), and Anthropic (AI drafting). We share data with authorities only when the law requires it, and we will tell you unless we are legally barred from doing so. We do not sell personal data and we do not share it for advertising.
How long we keep it
As long as your account is active, plus what is described above for recordings, transcripts and ended matches. Payment records are kept as long as tax and accounting law requires. When you delete your account, your profile, Compass, workspace, messages, goal readings and recordings are deleted promptly, except where a specific legal hold applies, in which case they are deleted when the hold ends.
Your choices
- See and download your data: from your account settings, or email us.
- Correct your details: in your profile.
- Delete your account: from your account settings, or email us. Deletion is permanent.
- Recording: decline at the agreement step, change your mind later on your profile, or skip any single session in the call.
- Email: transactional emails (codes, bookings, reminders) are part of the service; there is no marketing list to unsubscribe from.
Children
Solet is for adults. We do not knowingly collect data from anyone under 18.
Security
Data is encrypted in transit and at rest. Access to your content is restricted to the people and systems that need it, and staff access to client content is individually logged. If we ever have a breach that affects you, we will tell you promptly and plainly.
Changes
If we change this policy in a way that matters, we will tell you in the app and by email before it takes effect, and the date at the top will change.
Contact
hello@withsolet.com
See also: Terms.